Returns & Exchanges
We want you to be 100% thrilled with your purchase, and 24KariteGold stands by the quality of our products. If for any reason you are unhappy with your purchase, upon product return we will issue a refund to your credit card or exchange an unsatisfactory product for an alternative item.
All we ask is that you follow a few reasonable guidelines:
- Products must have been purchased directly from 24KariteGold (our website or by phone). We cannot accept returns of products purchased from other retail outlets or 24KariteGold Independent.
- Sales Representatives. Please return those items to the store or sales rep from which they were purchased.
- Products must be returned within 30 days of order date.
- Please include a copy of your receipt (or a note with your order #, name, email address, phone number) and your reason for returning the product(s)
- We cannot accept returns on overly used products.
- Original shipping and handling charges are non-refundable (if applicable).
- Products specified as non-returnable or not for resale cannot be returned.
Should you decide to return a product for a refund or exchange call our Customer Care team at 503-366-2841 for a return label or contact us here. Our product return/exchange location is:
sheabutter.com dba 24KariteGold
300 Port Avenue,
Saint Helens, OR 97051