Returns & Exchanges

We want you to be 100% thrilled with your purchase, and 24KariteGold stands by the quality of our products. If for any reason you are unhappy with your purchase, upon product return we will issue a refund to your credit card or exchange an unsatisfactory product for an alternative item.

All we ask is that you follow a few reasonable guidelines:

  • Products must have been purchased directly from 24KariteGold (our website or by phone). We cannot accept returns of products purchased from other retail outlets or 24KariteGold Independent.
  • Sales Representatives. Please return those items to the store or sales rep from which they were purchased.
  • Products must be returned within 30 days of order date.
  • Please include a copy of your receipt (or a note with your order #, name, email address, phone number) and your reason for returning the product(s)
  • We cannot accept returns on overly used products.
  • Original shipping and handling charges are non-refundable (if applicable).
  • Products specified as non-returnable or not for resale cannot be returned.

Should you decide to return a product for a refund or exchange call our Customer Care team at 503-366-2841 for a return label or contact us here. Our product return/exchange location is:

sheabutter.com dba 24KariteGold
Attention: Returns
300 Port Avenue,
Saint Helens, OR 97051
503.366.2841

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